Cashier Fieldnotes
Deposit balance and bonus balance are not the same
Partner offers · Country: United KingdomUpdated 11 November 2026Advertising. Bonus amounts, ratings and review counts are supplied by advertisers and have not been independently verified. Check eligibility and current terms with the operator. 18+. These international campaigns have no dedicated GB offer; GB availability has not been confirmed.
A gambling account can display a deposit balance separately from a promotional or bonus balance. The distinction matters because different terms can apply to bonus winnings, while Great Britain’s rules protect access to a customer’s deposit balance.
The GB rule on your deposit balance
The Gambling Commission says players must be told that they may withdraw their deposit balance at any time, including when a bonus is pending or active, subject to general regulatory obligations. Wagering requirements must not be applied to play with the deposit balance in the prohibited way described in its guidance, and funds must not be combined into one unclear pot. A transparent, cost-reflective processing fee may be allowed in limited circumstances.
| Balance shown | What to check |
|---|---|
| Deposit balance | Whether the operator shows it separately and explains how to withdraw it |
| Bonus balance | The promotion’s current wagering and expiry terms |
| Winnings | Which balance generated them and what terms apply |
This does not mean every bonus win is instantly withdrawable. It also does not remove lawful identity, fraud or anti-money-laundering checks. If the cashier says you must wager your own deposit before you can withdraw it, save the wording and ask the operator to explain the basis. If unresolved, use the complaint process.
Related pages
- How an online casino withdrawal moves
- Where payment fees and currency conversion can arise
- How to complain about a delayed casino withdrawal